GOOD TO KNOW.

YOUR QUESTIONS, ANSWERED

  • Appointments can be requested through my online booking site. A valid card is required on file for all first-time bookings.

    All appointments are requests until approved. Once submitted, I'll review your request and confirm availability. If an adjustment is needed, I'll reach out to coordinate another time.

    New to Glow By Ellie? I recommend starting with a Signature Glow Facial for a personalized consultation and treatment tailored to your skin.

  • I accept all major credit and debit cards, Apple Pay, Google Pay, Samsung Pay and Zelle.

    You're also welcome to use your card on file for a seamless checkout.

    Paying with cash? Please bring the exact amount, as change is not available.

  • Yes! A non-refundable deposit is required to secure your appointment. Deposit amounts vary by service and are applied toward your total at checkout.

    A valid card must also be kept on file in accordance with my booking and cancellation policies.

    Please review the Non-Refundable Deposits policy for additional details.

  • Glow By Ellie is an appointment-only studio to ensure every client receives a personalized, uninterrupted experience.

    Clients are encouraged to book at least 24 hours in advance.

    All appointments must be confirmed before arrival.

  • I'm happy to help! Whether you're unsure which treatment is right for you, have questions about your skin, or need guidance before booking, feel free to reach out through my contact form.

    We'll find the best place to start for your skin and your goals.

GENERAL

  • All first-time clients are required to provide a valid credit or debit card when booking.

    Your card is securely stored through GlossGenius and may be charged in accordance with the cancellation and no-show policies outlined below. Your full card information is not accessible to Glow By Ellie.

    By requesting an appointment, you acknowledge and agree to the studio's booking policies.

  • A non-refundable deposit is required to secure all appointments. Deposit amounts vary by service and are applied toward your treatment total at checkout.

    If you book your next appointment in person, a payment link will be sent to complete your deposit. Deposits must be paid within the timeframe provided to keep your reservation.

    Rescheduling: Deposits may be transferred to a new appointment when at least 24 hours' notice is provided. Changes made within 24 hours require a new deposit.

    Deposits are non-refundable and cannot be returned once paid.

  • Please arrive on time for your scheduled appointment. You're welcome to relax in the lobby until your service begins.

    If the main entrance is locked, simply send me a text and I'll assist you.

    Running late? Please notify me as soon as possible. Arrivals more than 10 minutes late may be considered a no-show, and your appointment may need to be shortened or canceled.

    Late arrivals are subject to the applicable cancellation and no-show policies.

  • Your appointment time is reserved exclusively for you. To respect that time, the following policies apply:

    • Cancellations with less than 24 hours' notice: A fee equal to 50% of the scheduled service total.

    • No-shows: A fee equal to 100% of the scheduled service total.

    Deposits are non-refundable and do not count toward cancellation or no-show fees. Any applicable fees are charged separately to the card on file through GlossGenius.

    If you need to cancel or reschedule, please do so through your booking confirmation or contact me as soon as possible.

    Repeated no-shows or policy violations may result in restrictions on future bookings.

  • All clients are required to complete the appropriate intake, consent, and policy acknowledgment forms before their appointment.

    Forms are provided electronically through GlossGenius and can be accessed through your booking confirmation or appointment management link.

    Please complete all required forms before arriving so we can make the most of your treatment time.

    Additional questions may be discussed during your in-person consultation.

  • Glow By Ellie is dedicated to providing a welcoming, comfortable, and professional environment for every client.

    All clients are expected to treat the studio, neighboring professionals, and shared spaces with kindness and respect.

    Disrespectful, inappropriate, or disruptive behavior will not be tolerated and may result in the refusal of future services.

POLICIES